RETURN POLICY
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All items are manufactured after your order to avoid overproduction and waist of resources so it's important for us to help you making the right choice for your item.
We do our best for displaying items from several points of view and describe details so you can have a good idea about the final product. We suggest that you send us your measurements (bust-waist-hips circumference) for helping you selecting the right size and making sure that it will fit you perfectly. If you need any help, please feel free to send an email at info@aroma30.it and we'll be happy to assist.
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Some advices to avoid returns:
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​Send measurements so we can help you selecting the right size
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Consider the purchase carefully keeping in mind the clothes you already own
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Consider the occasions you will wear it
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Check fabrics and care instructions
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Check where and how the items are made
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In case you're not happy with you purchase, you can find informations on how to proceed with returns below:
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MADE TO ORDER ITEMS and "BUY NOW" ITEMS (Samples, Unique pieces, Gifts)
We are sure you will love your item, but if for any reason you are not satisfied with your order, the unused items can be returned.
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Please contact info@aroma30.it with a written request to return the item within 14 days from the date of delivery.
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Once your request is received, we will send you a confirmation with instructions on how to send the item. The return of the unused items must reach our office within 14 days from the written confirmation from info@aroma30.it For items received after this time period, we reserve the right to deny the return.
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Items must be returned unworn, unwashed, undamaged and unused.
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The refund will be processed with the same payment method used for the purchase.
The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods and provides a tracking number; the cost of returning the item to us is your responsibility, along with any customs duties that may occur when returning your item.The item must be returned to the address stated on the confirmation email authorizing the return of the item .
All authorized returned merchandise is subject to re-entry inspection which is at our sole discretion and must meet all the requirements as listed under the Return Policy. If the returned items does not pass re-entry inspection, we will offer you the option to re-accept the item at your cost.
In the event that the item is faulty or there is an error in the order on our part, contact info@aroma30.it. You will be given specific instructions on how to return the item. The shipping will be paid by us.
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"BESPOKE" ITEMS
Since our bespoke items are hand-made according to your measurements, unfortunately we can't accept returns.
Please check carefully the size chart and the measurements guide before proceeding to your order, keeping in mind that small adjustments can be done by any local tailor.
In the event that the item is faulty or there is an error in the order on our part, contact info@aroma30.it. You will be given specific instructions on how to return the item. The shipping will be paid by us.
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