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RETURN POLICY

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"BUY NOW" ITEMS (Samples, Unique pieces, Gifts)

We are sure you will love your item, but if for any reason you are not satisfied with your order, the unused items can be returned. 

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  • Please contact info@aroma30.it with a written request to return the item within 14 days from the date of delivery.

  • Once your request is received, we will send you a confirmation with instructions on how to send the item. The return of the unused items must reach our office within 14 days from the written confirmation from info@aroma30.it For items received after this time period, we reserve the right to deny the return. 

  • Items must be returned unworn, unwashed, undamaged and unused. 

  • The refund will be processed with the same payment method used for the purchase.

 

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods and provides a tracking number; the cost of returning the item to us is your responsibility, along with any customs duties that may occur when returning your item.The item must be returned to the address stated on the confirmation email authorizing the return of the item .

All authorized returned merchandise is subject to re-entry inspection which is at our sole discretion and must meet all the requirements as listed under the Return Policy. If the returned items does not pass re-entry inspection, we will offer you the option to re-accept the item at your cost.

 

In the event that the item is faulty or there is an error in the order on our part, contact info@aroma30.it. You will be given specific instructions on how to return the item. The shipping will be paid by us.

 

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"MADE TO ORDER" ITEMS

Since our "Made to order" items are made following your measurements, unfortunately we can't accept returns.

Please check carefully  the measurements provided before proceeding to your order, and feel free to get in touch for any assistance on how to take your measurements.

 

In the event that the item is faulty or there is an error in the order on our part, please contact info@aroma30.it. You will be given specific instructions on how to return the item. The shipping will be paid by us.

 

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